The Brain Tumour Charity is leading the way in research, support, and advocacy for everyone affect by brain tumours. Our mission is simple but urgent: to accelerate a cure for brain tumours and improve life for everyone affected by this devastating disease.

We know that 91% of people affected by a brain tumour will have experienced a negative impact to their emotional well-being; often exacerbated by cognitive issues, personality changes, long term side effects and reduced prognosis. We’re looking for someone who is passionate about talking to those affected by a brain tumour diagnosis and supporting them through our different channels, including phone line, live chat and email.

In this role, you will work across both our Counselling Service and Adults support team, helping us provide a seamless, joined up experience for our service users. You’ll provide empathetic, practical support directly to individuals, whilst also supporting the day to day running of our free counselling service - overseeing referrals, supporting assessments and helping ensure each element of the service meets our standards and the needs of the community. By bridging both teams, you will play a key role in making sure people receive the right emotional and practical support at the right time, no matter how they reach us.

 📍Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2-3 days in the office each week. 

⏰Working hours: This role is 37.5 hours per week, with occasional out of hours working. 

💰Benchmarked salary: c.£30,550 

Someone who can support a wide range of people – from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour.

You will be empathetic and professional, with experience of working in a busy admin or service delivery role. The ideal candidate would also have a strong understanding of counselling principles and practice and would be able to confidently explain our different support services to service users. We are looking for someone with excellent IT and telephone skills and the ability to learn and use various databases is essential.

• Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through channels including phone, email and live chat.

• Offer enhanced follow up support for individuals who may benefit from counselling, helping them explore their needs and acting as key link between the helpline and counselling service.

• Provide administrate support for our counselling team, including managing a busy diary to ensure effective and high-quality service delivery.

• Complete counselling assessments to identify needs, risks and appropriate support options for anyone who has referred into the service

• Maintain appropriate and accurate records on our service system and CRM database, as required to evidence the impact and reach of our support services

• Support a team of volunteer assessors and helpline triage volunteers to ensure they receive the help and guidance they need to deliver their role.

• Provide accurate, up-to-date information based on current research, clinical guidance and treatments, conducting your own research and adapting communication to each person, while sharing key insights with the team.

• Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps.

• Develop and review website information related to counselling, mental health and emotional support, ensuring information is accurate and accessible.

• Work to promote the service across all areas of charity and within the wider community

• Identify, manage and escalate safeguarding concerns in line with The Charity guidelines.

• Commit to confidentiality, in line with the service and organisational policy

• Support the Counselling Manager to deliver the counselling service to meet its strategic aims

We encourage you to apply to the role even if you do not meet all of the criteria.

Experience:

·       Minimum of a Level 3 Certificate in Counselling or equivalent

-       Experience of working in a support role, where there was a requirement to use telephone, email and CRM systems or databases

·       Experience of working and supporting vulnerable adults, patients and carers

·       Experience of completing psychological or counselling assessments

·       Experience in a supporter, helpline, healthcare, science or psychology related role.

·       Experience of communicating complicated subject matter to lay audiences in a variety of ways.

Knowledge, Skills & Abilities:

·       A professional and empathetic people person, with demonstrable skills in supporting counselling clients

·       Proven listening and emotional support skills and strong ability to empathise.

·       Knowledge of health, the human brain, cancer or brain tumours.

·       Good understanding of counselling and how it can help clients facing difficulties.

·       Self-reliant and competent IT user including digital platforms, data insights, internet, email, databases

·       Excellent written and verbal communication skills, with the ability to adapt communication styles for different audiences

·       Sound knowledge of safeguarding, both in theory and practice

·       Ability to prioritise and with good time management

·       Able to work flexibly and creatively to respond to the emerging needs across the services team

*Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference. 

🏆Our amazing benefits: 

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities. 

We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.

Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.

Please apply by clicking the red ‘join our team’ button, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours. We'd like to encourage you not to use AI to write your cover letter as we want to get to know you, the real you!

We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line at careers@thebraintumourcharity.org.

Advert close date: 1st March 2026

First interview date and location: 5th March 2026 over Teams

Second interview date and location: 12th March 2026 at our office in Fleet

The post holder will also; 

• Contribute to achieving the objectives of The Brain Tumour Charity

• Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do

• Undertake any additional and ad hoc tasks as required 

• Participate in team meetings and other meetings as required 

• Monitor and evaluate activities and provide written reports 

• Represent The Charity at external events in a professional manner 

• Work within an equal opportunities framework 

• Adhere to all The Charity’s policies, procedures and working 

• Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies.

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