Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.

So if you're looking for a role where you can use your skills as a force for good, this could be for you!

As a Salesforce Administrator in our IT/CRM team, you'll work alongside our Senior Admin and Developer, playing a pivotal role in maximising the use and efficiency of our Salesforce platform. You'll support teams across the Charity to make the biggest impact by trouble-shooting issues and by improving processes using Salesforce features and functionality.

📍Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2-3 days in the office each week.

⏰Working hours: This role is 37.5 hours per week, with some out of hours working.

💰Benchmarked salary: c.£40,000 (dependent on level)

You'll be a dynamic Salesforce administrator who thrives in a varied, business-facing role. With proven experience in all aspects of user management, including handling support tickets and delivering training, you’ll help to continually maintain and improve our Salesforce platform. You'll enjoy understanding processes and translating them into technical solutions and have a natural flair for problem-solving. You'll engage users across the Charity with your excellent communication skills and your passion for Salesforce.

• Manage all aspects of Salesforce user management including user setup/deactivation, profiles and permissions
• Manage Salesforce configuration changes, including creating/updating fields, objects, page layouts and flows
• Work with the internal Salesforce team to action administrative and user support tickets, including right to be forgotten requests and income moves between campaigns ensuring correct financial coding
• Collaborate with teams across the Charity to gather requirements and feedback about process problems and design best practice solutions
• Design and build solutions for data ingestion into Salesforce using bulk import tools
• Prepare technical documentation
• Contribute to the creation of user training materials and participate in training through monthly ‘Power Users’ sessions
• Support users to create reports and dashboards
• Manage and maintain the data held within Salesforce in accordance with The Charity’s policies
• Keep up-to-date with new Salesforce functionality releases, making recommendations for platform improvements and undertake training for personal development

We encourage you to apply to the role even if you do not meet all of the criteria.

Experience:

• Salesforce Administrator certification (ADM201)
• Minimum 2 years as a Salesforce Administrator, including working with Nonprofit Success Pack
• Building data automation workflows using ETL (extract, transform, load) processes
• Gathering user requirements, analysing business processes and implementing best practice technical solutions
• Delivering engaging training to a range of end users
• Collaborating as part of team and making a positive contribution to group and individual goals
  

Knowledge, Skills & Abilities:

• Highly organised, proactive and confident
• Excellent attention to detail and accuracy
• Analytical and lateral thinker with ability to challenge existing processes and recommend enhancements
• Tenacious problem-solver
• Excellent relationship building skills and ability to communicate with a variety of stakeholders
• Ability to manage a varied and complex workload, prioritising competing demands and meeting deadlines
• Self-reliant and confident IT user with advanced Excel skills
  

*Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference. 

🏆Our amazing benefits: 

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities. 

We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.

Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.

Please apply by clicking the red ‘join our team’ button, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours. We'd like to encourage you not to use AI to write your cover letter as we want to get to know you, the real you!

We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line at careers@thebraintumourcharity.org.

Advert close date: 20th April 2025

First interview date and location: 29th April 2025 over Teams 

Second interview date and location: 8th May 2025 at our office in Fleet

The post holder will also; 

• Contribute to achieving the objectives of The Brain Tumour Charity
• Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do
• Undertake any additional and ad hoc tasks as required 
• Participate in team meetings and other meetings as required 
• Monitor and evaluate activities and provide written reports 
• Represent The Charity at external events in a professional manner 
• Work within an equal opportunities framework 
• Adhere to all The Charity’s policies, procedures and working 
• Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies.

We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.