Support Manager - Frontline Adult Services (Maternity Cover)
Passionate about making a difference? Join us at The Brain Tumour Charity and help fight for a world without brain tumours. Your impact matters.

Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.
Our aim is to develop scalable and accessible services that reflect the complex nature of a brain tumour diagnosis over the entire journey of all those affected.
In this role you will be responsible for the management and strategic development of the services that we provide to support those living with a brain tumour, as well as their families, friends and carers. You will be ensuring everyone is able to connect, as soon as they can, to support that empowers them to make active, informed choices about their treatment, their support and their life. In particular, as a result of our support, our beneficiaries will feel confident to navigate the healthcare system, know where they can access up-to-date and accurate information tailored to their needs, access peer support to hear other’s stories and share their own experiences, ultimately improving outcomes in line with our strategic aims.
Our services include support via phone, email, live chat, web enquiries, social media and expert partnerships as well as information packs.
The exciting role will require you to build effective relationships with key stakeholders such as health care professionals, service provision partners as well as being able to work closely with our exceptional community to ensure a needs led support offer.
You will be passionate about delivering a high-quality, efficient and timely service and you will inspire and support your team and volunteers each and every day as they work tirelessly to provide just the right personal service to those facing this brutal disease.
📍Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2-3 days in the office each week.
⏰Working hours: This role is 37.5 hours per week, with some out of hours working.
💰Benchmarked salary: c.£43,350 (dependent on level)
Please note this role is covering maternity for a 12 month fixed term contract.

You will be a talented and highly motivated individual with a proven track record in a similar role, who is keen to use their leadership, networking and relationship building skills to make a real difference. As well as excellent people skills you will have the ability to identify smart opportunities, develop action plans and deliver change. You will need to be good at juggling a myriad of competing priorities and have an excellent track record in supervising a team who deliver outstanding results.

- Work with our Head of Services to plan and develop the direction of our services, identifying areas of opportunity, potential partnerships and gaps in support provision and how to address these
- Manage, inspire, support and motivate the team and volunteers including any recruitment, training and development to deliver an exceptional service.
- Ensure effective operational cover of the support services at all times
- Work with the Safeguarding Lead to ensure best practice and Charity procedures are followed
- Ensure that the CRM database is up-to-date with accurate and timely data so that we can make effective operational, funding and strategic decisions and ensure all GDPR requirements are met
- Identify and manage opportunities for partnership working with organisations that share our values and add value to our work to improve quality of life for those affected by a brain tumour diagnosis
- Work with the Head of Services to identify how we measure, monitor and evaluate the impact of our services and deliver against identified and agreed Key Performance Indicators
- Work closely with the Involvement Manager to ensure that all services are developed in collaboration and close partnership with representatives from our community from the outset
- Work with the wider Support team and in conjunction with the Digital team, to develop and drive innovative content for digital channels, including our website, that informs and engages with our beneficiaries and meets the information needs of those seeking support
- Take the support lead on our initiative to ensure everyone receives the ‘Best Care Everywhere’, that the standard of care is shared and that the activities carried out in the service will lead to our goal of improving the patient experience
- Proactively raise awareness of the Support services, both internally and externally (e.g. across the voluntary, statutory, medical and scientific fields)
- Provide feedback to funders and other stakeholders in a suitable format on our service delivery and outcomes as required

We encourage you to apply to the role even if you do not meet all of the criteria.
Experience:
- Proven track record in a similar management role for at least two years i.e delivering an operational service.
- Experience of strategic planning, statistic gathering and project management and developing new services.
- Experience of working in a health setting
- Ability to work as part of an agile, flexible team and contribute to group and individual targets
- Proven experience of identifying, working and delivering on Key Performance Indicators and clearly demonstrating impact
- Recruitment, training and supervision of volunteers
- Providing support for complex and emotive subject area
- Experience of working with and supporting people affected by neurological disorders and/or people affected by brain tumour
- Experience of identifying and gathering information required to develop plans in a scalable and sustainable manner
- Experience of using a CRM database to accurately record data and create reports that will drive operational, funding and strategic decisions forward
Knowledge, Skills & Abilities:
- Excellent communication skills especially digital channels, social media and online communities
- Able to motivate and inspire others to deliver exceptional outcomes
- Empathy with aims, objectives and activities of The Brain Tumour Charity.
- Proven relationship building skills.
- Excellent and persuasive communicator with internal and external stakeholders (written, oral including public speaking and presentations)
- Excellent and persuasive communicator with people at all levels (written, oral, including public speaking and presentations)
- Ability to work well under pressure and to deliver targets
- Commitment to continuing personal and professional development
- Highly organised, confident self starter and capable of taking initiative, working flexible and creatively.
- Knowledge of NHS and local and national government and their structures
- Knowledge of health, the human brain, cancer or brain tumours
- Knowledge of safeguarding processes and policies
*Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference.
🏆Our amazing benefits:


The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.
We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.

Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.

Please apply by clicking the red ‘join our team’ button, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours. We'd like to encourage you not to use AI to write your cover letter as we want to get to know you, the real you!
We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line at careers@thebraintumourcharity.org.
Advert close date: 10th February 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested, please submit your application as early as possible.
First Interview date and location: 13th & 14th February over Teams
Second Interview date and location: 19th February at our office in Fleet
The post holder will also;
- Contribute to achieving the objectives of The Brain Tumour Charity
- Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do
- Undertake any additional and ad hoc tasks as required
- Participate in team meetings and other meetings as required
- Monitor and evaluate activities and provide written reports
- Represent The Charity at external events in a professional manner
- Work within an equal opportunities framework
- Adhere to all The Charity’s policies, procedures and working
- Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies.
We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.
- Department
- Support & Healthcare Engagement
- Role
- Support Manager (Frontline Support)
- Locations
- Fleet
- Remote status
- Hybrid
- Yearly salary
- £43,350
- Employment type
- Temporary

Colleagues
About The Brain Tumour Charity
We are The Brain Tumour Charity, the largest dedicated funder of research into brain tumours globally and the only charity in the UK taking on brain tumours on all three fronts: research, campaigning and support.
Our vision is for people diagnosed with a brain tumour to live longer and better lives. So, we’re moving further, faster to help every single person affected by this devastating disease.
We’re accelerating cures for all brain tumours, driving the best lifelong care and raising our global voices for change. So why not apply to become a part of the Brainy Bunch and help us make a real and lasting difference?
Support Manager - Frontline Adult Services (Maternity Cover)
Passionate about making a difference? Join us at The Brain Tumour Charity and help fight for a world without brain tumours. Your impact matters.
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